How Disqus uses Discovery Sprints to design products

Posted by Gwen Brinsmead on September 22, 2017

Over the past year, the design team at Disqus has worked with product management and leadership make our product development process more open and inclusive. Myself, the Product Design Lead, along with the Design Team at Disqus successfully introduced design thinking practices, including user research and creative brainstorm sessions, across the company. At the heart of this work is the Product Discovery Sprint.

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7 new updates to Disqus you should know about

Posted by Tony Hue on September 12, 2017

When we release new features like Comment Policy or the new Toxicity Filter, the Disqus Blog is your go-to place to learn about the latest product developments. In reality, we ship updates and deploy new code every day that improves Disqus constantly for both publishers and commenters. Some of the changes we make however are never announced on the blog.

In this post, we want to share 7 small updates to Disqus that you should know about. They include various bug fixes and improvements to popular features. These changes are all made possible thanks to the feedback you’ve shared with us so thank you for your continued support Here now are recent updates we’ve made to make Disqus better for you.

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Detect and Manage Toxic Content with the Toxicity Mod Filter

Posted by Mario Paganini on August 30, 2017

The Toxicity Mod Filter, a new feature to help publishers detect and manage toxic comments, is now available for publishers across our network.

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Bring Disqus comments to life on Slack

Posted by Tony Hue on August 22, 2017

It’s no secret that at Disqus we love using Slack for team communication and collaboration. One of the things that Slack does really well is turn links you post into rich and engaging preview content.

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How to create an effective Comment Policy that readers actually follow

Posted by Tony Hue on August 15, 2017

The new Comment Policy feature on Disqus lets you highlight the rules of your community. Not every community moderates in the same way. A comment that is allowed in one community may be moderated in another.

Your comment policy is one way to align those expectations with your readers from the very beginning. Furthermore, posting the rules for discussion not only improves the likelihood that a comment falls within a community’s guidelines, it also increases participation overall, according to research by CivilServant. In other words, your comment policy can be a place to leverage community norms for behavior that can save publishers time with moderation.

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Developing Toxicity-fighting technology at Disqus

Posted by Lauren Maruschak on August 02, 2017

Earlier this year, we committed to fighting hate speech and began taking the first steps toward curbing toxicity on Disqus. As a Product Analyst, I focus on developing technology to facilitate good content. Our goals for this technology are to enhance community management tools for moderators, give users more power to address abuse and toxic comments within the communities they participate in, and improve the internal tools that our Abuse team uses for reviewing reported content that violates our Terms and Policies.

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The best projects from the Disqus 2017 HackWeek

Posted by Tony Hue on July 27, 2017

Over the course of three days this month, we hosted our first hackathon of 2017 at Disqus. Our goal was simple: build cool products to help publishers tackle their biggest challenges. We kicked things off with a pitch session where nearly 50 ideas were pitched! Afterwards, teams formed, ideas were iterated on, and plans were drawn out. It was time to hack.

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New tools for your community: Comment Policy, Thread-level Pre-moderation, and Flagging Reasons

Posted by Mario Paganini on July 19, 2017

Recently we've talked a lot about improving discussion quality and easing the burden of moderation for publishers. We're committed to continually delivering new features and functionality to help publishers foster high quality discussions while spending less time moderating. Over the next couple months we will release several moderation related updates. Today we're excited to announce the first of these updates that includes three new features - Comment Policy, Thread-level Pre-moderation, and Flagging Reasons.

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Life @ Disqus: Featured Disqusser

Posted by Kim Rohrer on July 11, 2017

Hey there! I'm Kim, our VP of People & Culture. I run our people programs and build things to make life at Disqus better for our employees. I wanted to share a peek inside these blue walls to show you what life is like at Disqus and how we're cultivating our internal company community!

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Here’s what 973 Disqus commenters revealed about their reading habits

Posted by Darlena Tran on June 15, 2017

At Disqus, we are proud and humbled to boast an expansive network of users. Since writers and publishers are always striving to learn more about their audience, we thought it was a good idea to ask our users what they read, how they read it, and why. We also asked questions around reader-publisher engagement and what content they pay for. To answer these questions, we recently conducted a survey and in just one day, we got 973 responses! Here’s a summary of the most interesting findings from our research.

 

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